Overview

Refund and Return Policy – Utaipenda.com

Effective Date: March 2025

At Utaipenda.com, we strive to provide high-quality products and services that meet your expectations. If you are not completely satisfied with your purchase, we offer a fair and transparent Refund and Return Policy to ensure customer satisfaction. Please read the following terms carefully before making a request.

1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

• The product must be unused, undamaged, and in its original packaging.
• A return request must be made within 3 days of receiving the product.
• Proof of purchase (receipt or order confirmation) is required.
• Some items are non-refundable and non-returnable, such as digital products, personalized/customized items, and perishable goods (e.g., nutrition plans or food items).

2. Refund Process

If your return is approved, your refund will be processed within 5 business days using the original payment method.

• Full Refund: If the product is defective or incorrect due to our error.
• Partial Refund: If the product is returned with missing accessories or signs of use.
• No Refund: If the return request is made beyond the eligible period or the item is not in acceptable condition.

Shipping fees are non-refundable, except in cases where the return is due to our error.

3. Return Shipping Policy

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of your item.
• Once we receive and inspect the returned item, we will notify you about the refund status.

4. Exchanges

We allow exchanges for defective or damaged items. To request an exchange, please contact us within 3 days of receiving the product.

5. Digital Products & Services Refund Policy

For digital products, online services, or courses, refunds are granted only if:

• The service or product was not delivered as promised.
• There was an unauthorized transaction on your account.

Refunds are not available for completed services, downloadable products, or accessed course materials.

6. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

1. Email us at support@utaipenda.com with your order details and reason for return.
2. Wait for approval – Our team will review your request and respond within 5 business days.
3. Return the product (if applicable) following the provided instructions.
4. Receive your refund after the return is approved and processed.

7. Contact Us

For any questions regarding our Refund and Return Policy, please contact us at: 📧 Email: support@utaipenda.com
📞 Phone: +255-744-1366-28
📍 Address: Mbagala, Dar es salaam, Tanzania

We value your trust and aim to provide the best shopping experience possible. Thank you for choosing Utaipenda.com! 😊